When your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item(s) returned or issue a credit to the original method of payment used to pay for the item(s).
In the event you need to cancel your order, you must contact us at [email protected] immediately or in less than 24 hours after the order was placed. If your has been processed and shipped it cannot be cancelled and you will need to wait until you receive the merchandise in order to return it and receive a refund.
To initiate a return, please email us at [email protected] within 7 days with a description of why you wish to receive a refund. For any exchanges please include a photo or video of the defective product inside the email. Once we have received your valid request for refund or exchange, We will send you an email to notify you what next steps will be taken.
If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item(s) returned or issue a credit to the original method of payment used to pay for the item(s)
All returned merchandise should be sent to us at:
RideEasy Snowsports Ltd
2/f, 63 Wing Lok St
You are responsible for paying for all shipping costs for your return. Shipping costs are non-refundable. Consider using a trackable shipping service to guarantee your refund or exchange. We are not responsible for lost, held, or damaged packages.
If you believe your package was damaged in shipping, we require that you email [email protected] within in 3 days of delivery so We may work with you to resolve the issue.
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.