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Frequently Asked
Questions

FAQ

About the RideEasy Line


  • Does the RideEasy Line fit all bindings?
  • What if you forget to unhook the RideEasy Line from the chairlift?
  • How do you attach the RideEasy Line to the binding?
  • Shouldn’t the RideEasy Line go on the back binding?
  • How much weight can the RideEasy Line take? Is it easy to break?
  • Will the RideEasy Line interfere with my riding?
  • Will this work on safety bars that have advertisements/resort maps on them?
Does the RideEasy Line fit all bindings?

The RideEasy Line can be attached to 99% of straps on the market. The only bindings that it will not work on are “step-in” bindings. This is because those don’t have an ankle strap, so there’s nothing for the RideEasy Line to attach to.

If you are really unsure whether the RideEasy Line will fit your binding, take one photo of the inside of your front binding with a tape measure beside the strap, and another photo from a bird’s eye view, so we can see the thickness. Send them to us at [email protected], and we will tell you whether it fits or not.


What if you forget to unhook the RideEasy Line from the chairlift?

We spent 9 months working on the shape of the hook so that it only stays on the safety bar when there is a weight on it. Taking the hook off is as easy as lifting your foot and then flicking it off. It literally takes a split second. If you don’t believe me, check it out here:


How do you attach the RideEasy Line to the binding?

The RideEasy Line attaches to your ankle strap at the inside of your front foot. There are 2 ways of attaching it to the inside of your ankle strap:

  • Bolting the RideEasy Line directly onto the strap. If your ankle strap has holes to adjust the size of your ankle pad (e.g Burton) then you can use a screwdriver to remove the screw from the back of RideEasy Line and bolt it directly onto the strap.
  •  Using our strap adapter: If your ankle strap doesn’t have holes, then take the ankle strap off the main frame of the binding, slide the strap adapter onto it, and then use a screwdriver to bolt the RideEasy Line onto the strap adapter. The strap adapter works like a belt buckle. After you put the adapter on, you can bolt the RideEasy Line onto it and then refit the ankle strap to your binding.

Both methods take a matter of minutes and require minimal tools. For a how-to demonstration, check out our video below.

Shouldn’t the RideEasy Line go on the back binding?

During our testing, we tried to put the RideEasy Line on the back binding. We found two problems:

  • With the RideEasy Line on the back binding, it will only take 50% of the weight of the board because the other half will be supported by your front/attached leg.
  • With the back of the board hooked onto the safety bar, it will be parallel to the chairlift which will interfere with the people sitting beside you on the lift.
How much weight can the RideEasy Line take? Is it easy to break?

We’ve tested the RideEasy Line to carry 130lb (60kg). With an average snowboard setup (board, binding and boots) weighing in at 18lbs (8kg), we’ve built in an ample buffer for you to rest your leg without any problems. You can even kick your leg around on the chairlift and the RideEasy Line will be able to withstand the strain you put on it.

Check out the video below for a behind the scenes look at our strength testing!

Will the RideEasy Line interfere with my riding?

Nope! The RideEasy Line doesn’t touch or rub against anything after it’s attached onto your binding. The cushioning of the ankle strap creates a clear gap between your boot and the strap. This is exactly where the RideEasy Line attaches to. It takes advantage of this space to “float” beside your boot when you’re riding. It’s securely bolted on so it doesn’t rattle or shift as you go down the mountain. We’ve tested it extensively with pro-riders and snowboard instructors without any complaints.

Will this work on safety bars that have advertisements/resort maps on them?

We know that advertisements sometimes cover the bar, and are too large for the RideEasy Line to hook onto. Fortunately, they never cover 

The entirety of the bar, and there’ll always be space to hook your line. It won’t hook onto the advertisements or resorts maps, but you can put the hook on the part of the safety bar right beside them.




FAQ

About your Order


  • Orders and Warranty
  • Cancellation and Returns
Orders and Warranty

We provide a 1-year limited warranty. We guarantee you will receive your RideEasy Line free of manufacturing defects. We have 100% AQL inspection levels to ensure quality.


Cancellation and Returns

Return acceptance

When your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item(s) returned or issue a credit to the original method of payment used to pay for the item(s).


Order Cancellations

In the event you need to cancel your order, you must contact us at [email protected] immediately or in less than 24 hours after the order was placed. If your has been processed and shipped it cannot be cancelled and you will need to wait until you receive the merchandise in order to return it and receive a refund.


Returns/Exchanges

To initiate a return, please email us at [email protected] within 7 days with a description of why you wish to receive a refund. For any exchanges please include a photo or video of the defective product inside the email. Once we have received your valid request for refund or exchange, We will send you an email to notify you what next steps will be taken.  

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item(s) returned or issue a credit to the original method of payment used to pay for the item(s)


Shipping

All returned merchandise should be sent to us at:

RideEasy Snowsports Ltd
2/f, 63 Wing Lok St
Central
Hong Kong

You are responsible for paying for all shipping costs for your return. Shipping costs are non-refundable. Consider using a trackable shipping service to guarantee your refund or exchange. We are not responsible for lost, held, or damaged packages.


Damage From Shipping

If you believe your package was damaged in shipping, we require that you email [email protected] within in 3 days of delivery so We may work with you to resolve the issue.

 If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.