RideEasy Snowsports Ltd’s Guarantee/Customer Service Agreements

RideEasy Snowsports Ltd believes that our policies are straightforward, simple, and easy to understand. If you have any other inquiries on our customer service policies please email us at [email protected]

Return Policy

Order Cancellations

Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.

Returns

If you are not 100% satisfied with your purchase you have 14 days after delivery to return the product(s).

To initiate a return, please email us at [email protected].  To be eligible for a return, your items must be unused and in the same condition that you received it and must be in the original packaging.

Shipping

All returned merchandise should be sent to us at one of the follow addresses:

326 Kingsford St, Monterey Park, CA 91754

RideEasy Snowsports Ltd, 2/f, 63 Wing Lok St Central, Hong Kong

You are responsible for paying for all shipping costs for your return.  Shipping costs are non-refundable.  You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Refunds and Exchanges

After We have received your valid return, We will send you an email to notify you that We have received your returned item(s) and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item(s) returned or issue a credit to the original method of payment used to pay for the item(s).

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.

Secure Payments

RideEasy Snowsports Ltd’s ordering page/shopping cart uses a secure encrypted server for safe entering your information. We use Paypal for our method of secure checkout and payment processing.

Privacy

The information We collect about you when you become a customer is used to process your order and We will not share your personal information with third parties for any amount of money or trade value. However, we will share your name and email address with our shipping partners to ensure details on the delivery of your order can be provided to you. All other details about RideEasy Snowsports Ltd’s Privacy Policies can be found https://ride-easy.von.hk/privacy-policy/

When Will My Order Ship?

All orders ship once payment has cleared. Orders ship Monday through Friday excluding Holidays.
You will receive a shipping confirmation email with tracking number once the order has shipped from the carrier.

Damage From Shipping

If you believe your package was damaged in shipping, we require that you email [email protected] within in 3 days of delivery so We may work with you to resolve the issue.

Warranty

We provide a 1-year limited warranty from date of purchase.  We guarantee you will receive your
RideEasy Line free of manufacturing defects. We have 100% AQL inspection levels to ensure quality.